Kalakar Policies

Refund Policy

Last updated: August 2026

1. Ready-to-Ship Items

If you're not satisfied with a ready-to-ship item, you may request a return or exchange within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

2. Made-to-Order & Handpainted Pieces

Because our kurta sets, dresses, and handpainted sarees are handcrafted specifically for you, these items are final sale and not eligible for refund or exchange unless they arrive damaged or defective. Please review sizing and color notes carefully before ordering, and reach out via our Contact page beforehand if you have questions.

3. How to Request a Return

Email support@kalakarclothing.com with your order ID and reason for return within 7 days of delivery. We'll confirm eligibility and send return instructions.

4. Refund Timeline

Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method. You'll receive an email confirmation once the refund is issued.

5. Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect — including made-to-order and handpainted pieces — contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund.

6. Non-Refundable Items

Gift cards, sale items marked "Final Sale," and made-to-order/customized pieces (outside of damage or defect) are not eligible for refund.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, damage, or defect).

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